Last Updated: July 27, 2026
Dongguan Erkun Hardware Machinery Co., Ltd. (“TINME,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, retain, disclose and protect personal information when you visit the TINME website, submit an inquiry, use our online communication tools or contact us about our products and services.
1. Who We Are
This website is operated by Dongguan Erkun Hardware Machinery Co., Ltd. under the TINME brand.
Address: 106, Zone B, Loushanguan Industrial Park, No. 4, Caiwu Zhenrong Road, Wusha Community, Dongguan, Guangdong, China
Email: wendylu@lousion.com
Telephone and WhatsApp: +86 137 9876 8491
For privacy-related questions or requests, contact us at wendylu@lousion.com.
2. Information We Collect
Information You Provide
When you submit an inquiry, contact us by email, telephone or WhatsApp, or otherwise communicate with us, we may collect:
- Your name and company name
- Business email address
- Telephone or WhatsApp number
- Country or region
- Machine type, application and oil mist conditions
- Product or model interests and installation requirements
- Inquiry details and messages
- Photographs, technical drawings or other files that you voluntarily upload
- Other information you choose to provide
Please do not upload passwords, access credentials, payment-card details, confidential personal records or information that is not necessary for your inquiry.
Information Collected Automatically
Our hosting, security, analytics, anti-spam and communication systems may automatically process limited technical information, including your IP address, browser and device type, operating system, language settings, date and time of access, pages visited, referring website, website interaction data, server and security logs, and cookie identifiers.
3. How We Use Information
We use personal information to:
- Respond to inquiries
- Understand machine and application requirements
- Recommend a suitable TINME product or model
- Prepare quotations and technical proposals
- Provide installation advice
- Communicate about orders, service, maintenance or after-sales matters
- Operate, secure, measure and improve the website
- Prevent spam, fraud, abuse and security threats
- Maintain necessary business and transaction records
- Comply with applicable legal, accounting, tax, regulatory and contractual requirements
We do not currently operate a newsletter or routine email-marketing subscription service. If this changes, we will introduce an appropriate subscription and unsubscribe mechanism and update this Policy where necessary.
4. Legal Basis for Processing
Depending on your location and the nature of your interaction with us, we process personal information based on your consent; your request for information, a quotation or steps before entering into a contract; performance of a contract; our legitimate interests in responding to B2B inquiries, operating our website, improving our services and protecting our systems; or compliance with applicable legal obligations.
Where consent is required, you may withdraw it by contacting us. Withdrawal does not affect processing that was lawful before consent was withdrawn.
5. Cookies and Website Technologies
We may use essential cookies and similar technologies required for website security, form processing, session management, spam prevention and basic website operation. The inquiry form uses Cloudflare Turnstile to help distinguish legitimate visitors from automated abuse. We also use Google Analytics and Google Tag Manager after the visitor grants analytics consent. Google Search Console provides search-performance and indexing information.
Google Analytics and tags managed through Google Tag Manager may use cookies or similar technologies to collect information about website visits and interactions after consent. Cloudflare Turnstile may process limited technical and interaction data needed to provide its security verification. We do not currently use Google reCAPTCHA or an online chat service on this website.
Where required by applicable law, we request consent before activating non-essential analytics or tracking technologies. Visitors may reject non-essential cookies without losing access to the website’s main product and inquiry content. You may also control cookies through your browser settings. Blocking essential cookies may affect some website functions.
We do not currently use Facebook Pixel or LinkedIn Insight Tag.
6. How We Share Information
We may disclose limited personal information to service providers where necessary to operate the website and respond to inquiries, including our website hosting provider, Alibaba Cloud as our business email provider, Google as our analytics and tag-management provider, Cloudflare as our Turnstile security-verification provider, website security, maintenance and backup providers, professional advisers, and government or regulatory authorities where disclosure is required by law.
Service providers are expected to process information only as necessary to provide their services and subject to appropriate confidentiality and security obligations. We do not sell, rent or exchange visitors’ personal information for commercial benefit.
7. International Data Transfers
Our website is hosted on a server located in Germany. Business emails are processed using Alibaba Cloud services. Information submitted through the website may also be accessed and processed by our personnel in China and by service providers in the countries where they operate.
Where required by applicable law, we will use appropriate measures for international transfers and provide any required notices or obtain consent where applicable.
8. Data Retention
- General inquiries that do not result in a transaction are normally retained for up to 12 months.
- Customer and transaction information is retained for the periods required by applicable financial, tax, contractual and legal requirements.
- Uploaded files are retained only as long as necessary to evaluate the application, respond to the inquiry, prepare a quotation or support an ongoing customer relationship.
- Technical and security logs are retained only as long as reasonably necessary for website operation, troubleshooting, fraud prevention and security.
At the end of the applicable period, information will be deleted, anonymized or securely retained where continued storage is required by law.
9. Information Security
We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include access restrictions, encrypted website connections, account controls, server security, backups, anti-spam measures and software maintenance. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
10. Your Rights
Depending on your location and applicable law, you may have the right to ask whether we process your information; request access, correction or deletion; withdraw consent; object to or restrict certain processing; request information about recipients or international transfers; obtain a copy of certain information; and submit a complaint to an appropriate data-protection authority.
To exercise a privacy right, email wendylu@lousion.com with the subject line “Privacy Request.” Please describe your request and the information concerned. We may request reasonable information to verify your identity.
11. Business Contact Information
When you contact us on behalf of a company, we may process your professional contact information as part of our B2B relationship with that company. This Policy applies where that information identifies an individual.
12. Third-Party Websites and Services
Our website may contain links to WhatsApp, social media platforms, external websites or other third-party services. Third-party services operate under their own privacy policies and terms. We are not responsible for their independent privacy practices, security, availability or content.
13. Children’s Privacy
This website is intended for business and industrial users. It is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe that a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technologies or legal obligations change. The revised version will be published on this page with a new effective or revision date.
15. Contact Us
Dongguan Erkun Hardware Machinery Co., Ltd.
Email: wendylu@lousion.com
Telephone and WhatsApp: +86 137 9876 8491
Address: 106, Zone B, Loushanguan Industrial Park, No. 4, Caiwu Zhenrong Road, Wusha Community, Dongguan, Guangdong, China